Zendesk

Zendesk delivers AI-powered customer service and employee support solutions, unifying conversations across channels with features like AI agents, live chat, ticketing, and voice. Trusted by over 100,000 companies, Zendesk helps businesses streamline support, improve efficiency, and enhance customer experiences.

Similar companies and alternatives

Discover 20 Zendesk competitors, alternatives, lookalikes and similar companies.

100%

Salesforce Lightning Platform

CRM and customer service platform that delivers omnichannel support, AI automation, and deep integration across sales and marketing.

98%

Freshdesk

Help desk SaaS offering omnichannel ticketing, AI-driven automation, and extensive integration capabilities for SMBs and enterprises.

96%

ServiceNow App Engine

Digital workflow platform that delivers IT service management, HR, and customer experience solutions with AI-powered automation.

95%

HubSpot Operations Hub

CRM suite that includes a service hub with ticketing, knowledge base, and chatbot features to support customers across channels.

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92%

Zoho Creator

All-in-one business suite that provides AI-enabled help desk and customer support tools integrated with its broader ecosystem.

90%

Intercom

Customer messaging platform focusing on chat, in-app messaging, and AI chatbots to streamline support interactions.

89%

Talkdesk

Cloud-based contact center software that integrates voice, chat, and AI to provide end-to-end customer service workflows.

88%

Genesys

Unified customer experience platform that delivers AI-powered routing and analytics across voice, chat, and messaging.

87%

NICE

Enterprise cloud contact center offering AI-driven routing, workforce optimization, and analytics for global teams.

87%

BMC

ITSM and CX platform that automates service requests and uses AI to enhance employee and customer support.

86%

Jira

Cloud-based issue tracking and service management tool that supports IT, HR, and customer service with workflow automation.

85%

LiveAgent

Help desk solution that combines email, chat, phone, and social media into one unified platform for small to mid-size businesses.

84%

Kustomer

Customer service SaaS that centralizes conversations, AI suggestions, and automation for a unified view of customer interactions.

84%

HappyFox

Support ticketing system that provides automation, knowledge base, and reporting for SMBs and enterprises.

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83%

Front

Shared inbox platform that aggregates emails, chats, and social posts to streamline team communication and customer support.

83%

LivePerson

AI-powered conversational platform that powers chatbots and messaging across websites, apps, and social media for enterprise CX.

83%

Help Scout

Lightweight help desk that offers shared inbox, live chat, and knowledge base with a focus on simplicity and customer experience.

83%

Gladly

Unified conversation platform that unites all customer channels into a single thread, coupled with automation and AI.

81%

Sprinklr

Enterprise customer experience suite that integrates social media, messaging, and AI to deliver omnichannel support.

81%

TeamSupport

Ticketing and support platform designed for B2B SaaS and tech companies, offering automation, omnichannel, and workflow tools.

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